Return Policy

At Synnovstore.com, we are committed to your satisfaction. If you’re not completely satisfied with your purchase, we offer hassle – free returns for a refund or exchange.

Canceling a Paid Order

  1. If you’ve made a payment and want to cancel your order, please contact our customer service team immediately.
  2. Regrettably, if the package has already been shipped, we cannot cancel or modify the order.

Conditions for Exchange or Return

Quality – related Returns

If you discover a significant defect in the item you received, you can return it to us within 30 days of receiving the package. The item must be in the same condition as when it was dispatched. While we conduct meticulous pre – shipment inspections, it’s the customer’s responsibility to inspect the product upon arrival. Please note that items damaged due to customer negligence will not be eligible for a refund.

Returns Due to Incorrect Items

If the product you receive does not match your order (such as the wrong color or style), we will arrange for a replacement.

Non – Returnable Items

  1. Items that have been used, damaged, stained, worn, contaminated, or have any odors that may affect resale value.
  2. Screen extenders missing original components due to customer actions.
  3. Items received more than 30 days ago.
  4. Only regularly – priced items are eligible for refunds. Unfortunately, items purchased as part of special offers are not eligible for refunds.

How to Return

  1. To initiate a return or exchange, please contact our customer service at [email protected]. In your email, please include the following information:
    • Your order number
    • Clear pictures of all sides of the product
    • A photo showing all the original accessories
    • A photo of the original packaging
    • The reason for the return
  2. Our return policy is applicable within 30 days of the purchase date. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
  3. The item must be unused and in the same condition as when you received it to be eligible for a return.
  4. Please return the item in its original packaging.
  5. We require a receipt or proof of purchase to complete the return process.

Refund Process

Once we receive and review your returned item, we will send you an email to confirm receipt. We will then notify you whether your refund has been approved or denied. If approved, the refund will be processed, and the credit will be automatically applied to your original payment method within one week.

Delayed or Missing Refunds

  1. First, please check your bank account again to see if the refund has been processed.
  2. Contact your credit card company as it may take some time for them to officially post the refund.
  3. Reach out to your bank as refunds often require some processing time before they are reflected in your account.
  4. If you have followed these steps and still have not received your refund, please contact us at [email protected].

Shipping for Returns

Please do not return your purchases directly to the manufacturer. You are responsible for paying the return shipping costs. There is no additional handling fee for returns. The time it takes for your exchange to reach you may vary depending on your location. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

Contact Us

Got questions? Concerns? We’re here for you! Don’t hesitate to reach out.

[email protected]

Commpany Address:

Block 3205, Building 1, Hengdaduhui Plaza, No.15 Huan Cheng South Road, Ma’an Tang Community, Bantian Street, Longgang District, Shenzhen, China