PRODUCT INFORMATION

What types of monitors does SynnovStore offer?

SynnovStore offers Portable Monitors, Dual Monitors, Triple Monitors, each designed for specific needs with top-notch performance.

Are Synnov monitors compatible with all devices?

Yes, our monitors support HDMI, VGA, and USB-C inputs, making them compatible with laptops, PCs, gaming consoles, and Raspberry Pi devices.

Do Synnov monitors come with a warranty and customer support?

Yes, all Synnov monitors include a warranty, and we provide 24/7 customer support to assist with any questions or issues.

RETURN INFORMATION

What is your return policy?

We accept returns within 30 days of purchase for store credit, a different product, or a refund to the original payment method.

How do I initiate a return?

To initiate a return, email our customer service at [email protected] with your order number and proof of defect or damage.

Who pays for return shipping?

You will need to pay the shipping fee when returning the product to our warehouse.

When will I receive my refund?

Refunds are processed within 2-3 business days once we receive and inspect the returned product.

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

When you order our products for more than 90$ dollars, you can enjoy free shipping service.

How long will delivery take?

If the goods are in stock at the US warehouse, the shipping time will be 2 to 3 working days. You will receive the goods within 3 to 7 days.

What exactly happens after ordering?
After placing your order, here’s what you can expect:

 

  1. Order Confirmation: You’ll immediately receive an order confirmation via email or SMS, which includes your order details, item list, total amount, and expected delivery time. This serves as proof of your purchase.
  2. Processing: Our team will start processing your order right away. This involves verifying payment details, checking product availability, and preparing your items for shipment. If any issues arise, such as out-of-stock items, we’ll contact you promptly to discuss alternatives or issue a refund for the affected items.
  3. Shipping: Once your order is ready, it will be handed over to our shipping partner. You’ll receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery. Depending on the shipping method selected at checkout, delivery times may vary.
  4. Delivery: Your package will be delivered to the address you provided during checkout. If you’re not available at the time of delivery, the carrier may leave the package in a safe place, with a neighbor, or provide instructions for redelivery.
  5. Post-Delivery: After receiving your order, we encourage you to check the items to ensure everything is in good condition. If you have any questions, concerns, or issues, please don’t hesitate to contact our customer service team. We’re here to assist you and make sure you’re completely satisfied with your purchase.
Thank you for choosing us, and we hope you enjoy your order!
Do I receive an invoice for my order?

Shortly after placing your order, you’ll receive an order confirmation email that includes detailed information about your purchase, such as the list of items, unit prices, total amount, applicable taxes, and any discounts applied. This confirmation email serves as your initial invoice for record - keeping purposes.

PAYMENT INFORMATION

Can I use a credit card without a PayPal account?

Yes, you can use your credit card through PayPal’s guest checkout option without needing a PayPal account.

When the order payment is taken of my bank account?
The timing of when the payment is deducted from your bank account can vary depending on several factors:

 

1. Payment Method

 

  • Credit/Debit Cards: In most cases, when you place an order, the payment is authorized immediately. This means that the amount is put on hold in your account, but the actual deduction usually occurs within 1 - 3 business days. The funds are transferred from your account to ours once the order is confirmed and processed for shipping. However, some card issuers may show the deduction as a pending transaction right away, which will be finalized in a short time.
  • PayPal or Other Digital Wallets: When using PayPal or similar services, the payment is typically transferred from your linked account (bank account, credit card, etc.) to us instantly upon successful order placement. You’ll receive a confirmation from the payment service provider as well as from us.

 

2. Order Processing
If there are any issues with your order, such as product availability checks, address verification, or fraud prevention reviews, the payment may be held until these processes are completed. Once everything is cleared, the payment will be taken from your account, and you’ll be notified via email about the status of your order and payment.

 

If you have any concerns about when your payment will be processed or if you notice any discrepancies, please contact our customer service team. We’ll be able to check the status of your order and payment and assist you further.
Is my payment information secure?

Absolutely. We use secure encryption and trusted payment gateways to ensure your payment information is protected.

What payment methods do you accept?

We accept payments via PayPal and major credit cards. PayPal also supports guest checkout for those without a PayPal account.