Thank you for choosing synnovstore.com for your technology needs, especially for products like our Laptop Monitor Extender, Laptop Screen Extender, Triple Monitor, Dual Monitor, and Portable Monitor. Here’s a detailed look at our shipping policies to ensure a seamless shopping experience.

Order Processing

Once your payment has been successfully processed, our dedicated team at synnovstore.com  springs into action. Whether you’ve ordered a trendy tech gadget, a stylish piece of home decor, or any other item from our diverse product catalog, we immediately initiate the order processing. All orders are meticulously prepared and shipped from our well – equipped overseas warehouse located in the United States. To keep you informed every step of the way, you can easily log into your account on our website. There, you’ll find a user – friendly interface that allows you to view the current status of your order, be it in the processing stage, awaiting shipment, or already on its way to you.

Shipping Time

The total time it takes for your order to reach you is calculated as the sum of two crucial components: the processing time and the transit time.

  • Processing Time: We strive for maximum efficiency in getting your order ready for shipment. Generally, it takes us anywhere from 0 to 2 business days to process your order. During this time, our team carefully checks the items, ensures they are in perfect condition, and packages them securely to withstand the journey ahead. This processing time applies to all orders, regardless of the size, value, or type of product you’ve purchased.

Taxes

It’s important to note that the goods dispatched from all of our warehouses have not had the delivery tax pre – paid. When your package arrives in the destination country, there’s a possibility that it may be inspected by the local customs authorities. In such cases, as per international shipping regulations, the customer is responsible for paying any applicable import duties, additional levies, and taxes. These charges are determined by the customs policies of the specific country and are beyond our control. We recommend that you familiarize yourself with the customs regulations of your country in advance to avoid any surprises upon delivery.

Shipping Address Change

We understand that circumstances may change, and you might need to modify the shipping address for your order. If you need to make such a change for any of your orders from synnovstore.com, we are happy to assist. You can submit a request to change the shipping address at any time before your order has been shipped. Our customer service team will promptly review and process your request, ensuring that your order is sent to the correct location. However, once the order has left our warehouse and is in transit, it becomes extremely difficult, if not impossible, to change the shipping address. So, we encourage you to double – check the address during the checkout process.

Incorrect Address

When completing the checkout process, please take extra care to enter the correct shipping address. In the unfortunate event that you input an incorrect address and the product is returned to our store after delivery attempts, we regret to inform you that we will not be held responsible for any associated losses. This includes potential costs related to the return shipment, restocking fees (if applicable), or any delays in getting the product to you. To avoid such situations, we suggest that you verify the address details, including the street name, house number, city, state, and postal code, before finalizing your purchase.

Out – of – Stock Items

Occasionally, an item you’ve ordered may be out of stock at the time of purchase. In such cases, we don’t want to keep you waiting. If an item in your order is out of stock, we will immediately ship the items that are currently in stock. This way, you can start enjoying part of your purchase without delay. As soon as the remaining out – of – stock items are restocked, we will process and ship them to you as quickly as possible. We will also keep you updated via email about the restocking status of the items so that you’re aware of when to expect the complete delivery of your order.

Delays Beyond Estimated Delivery Time

If the delivery of your order from synnovstore.com takes longer than the estimated time provided, we understand your concern. Please don’t hesitate to reach out to us. Our customer service team will initiate a detailed investigation into the matter. We will contact the shipping carrier, check for any potential bottlenecks in the delivery process, and do our best to determine the cause of the delay. In the current global situation, due to the ongoing impact of Covid – 19, there have been unforeseen disruptions in the shipping industry. These disruptions, such as reduced flight schedules, port congestions, and labor shortages, may cause some delay in the delivery of your order. We appreciate your patience and understanding during these challenging times.

Damaged Packages During Transit

If you receive your package and notice that it has been damaged during transit, we have a clear process in place. Whenever possible, please reject the package from the courier upon delivery. By doing so, you ensure that the damaged item is not further compromised and that the courier is aware of the issue immediately. After rejecting the package, please get in touch with our customer service team. We will guide you through the next steps, which may include filing a claim with the shipping carrier, arranging for a replacement item, or providing a refund depending on your preference. In cases where you are not present when the package arrives and it is damaged, please contact our customer service as soon as you become aware of the damage. We will work with you to resolve the situation in the most efficient and satisfactory way.

Order Cancellation

We understand that sometimes you may change your mind about a purchase. If you decide to cancel your order from synnovstore.com before receiving it, we offer a flexible cancellation policy. You can cancel your order at any time before it has been shipped. Our team will process the cancellation request promptly, and if applicable, issue a refund to the original payment method. However, once the package has been shipped, it becomes extremely difficult to cancel or change the order. The shipping carrier has already taken possession of the package, and any changes would require complex coordination and additional fees. So, we recommend that you make your cancellation decision as early as possible in the order process.

Insurance

The insurance coverage for the loss and damage of your package is provided by the shipping carrier. It’s important to note that this insurance does not exceed the value stated by the courier. When packaging your order, we take great care to ensure its safety. However, in the rare event that your package is lost or damaged during transit, the insurance claim will be processed based on the declared value of the package. We encourage you to accurately assess the value of your order during the checkout process, especially for high – value items, to ensure adequate insurance coverage.

Lost Packages During Transit

If the courier conducts an investigation and concludes that your package is lost, we will take immediate action. You can rest assured that we will process either a refund or a replacement for you without delay. Our customer service team will be in touch with you to discuss your preference and ensure that the process is smooth and hassle – free. We understand how frustrating it can be to have a package lost, and we are committed to resolving the issue as quickly as possible to make it right for you.

Order Tracking

After you place an order with synnovstore.com, you will receive an order confirmation email. This email serves as a detailed summary of your order, including the items you’ve purchased, the quantity, the total price, and the shipping address. Once your item has been shipped, you will receive a second email, the shipping confirmation email. This email is packed with valuable information. It includes your unique order number, which serves as a reference for all communication related to your order. You’ll also find information about the shipping carrier, such as the name of the company handling the delivery. The date and time when the order was placed are provided for your records, along with the current order status, indicating whether it’s in transit, out for delivery, or has been delivered. Additionally, the email contains the package tracking number for the shipped item. To find out the exact location of your shipment at any given time, you can simply visit the carrier’s official website and enter the tracking number. This allows you to monitor the progress of your order as it makes its way to you.

If you encounter any problems in tracking your order, whether it’s an issue with the tracking number not working, the tracking information not updating, or any other related concern, please do not hesitate to contact us. You can reach out to our customer service team via:

  • Email: support@synnovstore.com. Our email support team is available to respond to your queries throughout the day and will do their best to resolve your tracking issues promptly.
  • Customer Service Chat: For real – time assistance, our customer service chat is available from Monday to Sunday, between 9 am and 6 pm (UTC+8 time). Our friendly and knowledgeable chat agents are standing by to help you with any questions regarding your order tracking or any other aspect of your purchase from synnovstore.com.

Company Address

Block 3205, Building 1, Hengdaduhui Plaza, No.15 Huan Cheng South Road,
Ma’an Tang Community, Bantian Street, Longgang District,
Shenzhen，CN